FREQUENTLY ASKED QUESTIONS

Everything you need to know about Bench Balancer

Subscription & Billing

Pro gives you unlimited matches and full statistics for one sport of your choice. Elite unlocks all sports (Basketball, Soccer, Oztag, AFL) under one subscription - perfect for coaches who manage multiple teams or sports.
Yes! Every account starts with 3 free competitive matches. This lets you experience the full game-day features - rotation algorithm, live stats tracking, and match reports - before deciding to upgrade.
Your match history and player statistics are saved permanently. You can always view past data, but you'll be limited to 3 new competitive matches on the free tier. Your data is never deleted unless you request account deletion.
You can cancel anytime from your Account Settings by clicking "Manage Subscription". There are no cancellation fees, and you'll retain access until the end of your billing period.
Yes! You can upgrade at any time from your Account Settings. When you upgrade, you'll be charged the difference for the remainder of your billing period, and immediately gain access to all sports.
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment provider, Stripe. Apple Pay and Google Pay are also supported.

Getting Started

  1. Select your sport from the home page
  2. Enter your player names (starters and reserves)
  3. Set your game duration and period length
  4. Choose Practice or Competitive mode
  5. Hit START and let the algorithm handle rotations!
Practice mode is unlimited and doesn't save stats - perfect for training sessions or trying out the app. Competitive mode saves your match history, player statistics, and counts toward your match limit on the free tier.
The number varies by sport to match real game requirements:
  • Basketball: 5 starters + up to 10 reserves
  • Soccer: 7-11 field players + reserves + goalkeeper
  • Oztag: 8 on field + unlimited reserves
  • AFL: 18 on field + 4 interchange

Game Features

Our algorithm tracks each player's time on field vs bench in real-time. It calculates the optimal substitution to minimize the variance between players' playing time. The goal is to give every player fair and equal court time throughout the game - no more clipboard math!
Yes! While the algorithm suggests optimal swaps, you have full control. Tap any player to manually select who comes on or off. The algorithm will recalculate future suggestions based on your manual changes.
Currently we support Basketball, Soccer, Oztag (Tag Football), and AFL/Auskick. Each sport has customized rules, field sizes, and rotation patterns. More sports coming soon!
Yes! Tap the scoreboard during a game to add points for either team. For AFL, you can record goals (6 points) and behinds (1 point) separately. Scores are saved with your match history in Competitive mode.
The game timer and rotation algorithm work offline - perfect for fields with poor reception. However, you'll need an internet connection to save match results, view statistics, and sync your data across devices.

Data & Privacy

Absolutely. We use industry-standard encryption (TLS/SSL) for all data transmission. Your data is stored securely on Supabase (built on PostgreSQL) with row-level security policies. We never sell your data to third parties.
Yes! After each competitive match, you can download a detailed PDF match report. This includes player time breakdowns, scores, and game summary. You can also view your full match history in the Team Analytics section.
Go to Settings > Account Management > Delete Account. This will permanently remove all your data including match history, player stats, and roster information. This action cannot be undone. Any active subscription will be cancelled.

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